Support desk
Get help with the intake or your next step
We can help with site questions, record requests, and routing issues. Program-specific account questions still belong with your partner specialist.
- Use support for form or disclosure questions
- Include the best callback or email window
- Keep account-level servicing questions with your provider
If you need assistance with form completion, contact our support desk and include the best time to respond.
For account-level or creditor-specific questions, your assigned partner specialist is the best point of contact after intake routing is complete.
When to use support
We can help with intake questions and record requests
Reach out if something in the form is unclear, if you need a copy of a disclosure, or if you want to confirm how to update your contact preferences.
What the support desk can and cannot handle
Support can explain the site and disclosures
We can help you understand what a form field means or where to find the correct notice.
Provider teams handle active program questions
If you are already speaking with a debt specialist, they are the right contact for pricing, negotiations, or account updates.
Next step
Still comparing options?
If you have not started the intake yet, the quickest next step is to submit the short form and get the main program tradeoffs explained.